Orders are processed within 2-3 business days of purchase where the full payment has been received. Once your order has been processed, the average transit times are as follows. Express shipping is available upon request.

Switzerland: 2 - 3 business days with free shipping
Europe: 4 - 8 business days and CHF 8.00 shipping costs
International: 7 - 14 business days and CHF 8.00 shipping costs

Please note that the delivery rates do not include import costs that may be due when the package reaches the country of destination.

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In the case of deliveries which deviate from the order or where there are damages through transportation, a replacement is automatically offered. Requests for exchanges or returns must be done so in writing to Neumühle via e-mail to within seven working days after receipt of the goods. After this period, the goods shall be deemed approved by the customer.